Refund Policy

Situations Eligible for a Refund

Situations Where Refunds Are Generally Not Supported

Customers may request a refund under the following circumstances:

Duplicate payments occurred for the same order.
Payment was successful, but the corresponding AI Credits were not credited to the account.
Credits were purchased in error, and the purchased Credits have not yet been utilized.
System technical issues resulted in erroneous charges or incorrect metering.
Other special circumstances approved following a review by SPEEDYPAY.

Situations Where Refunds Are Generally Not Supported

Refunds are generally not supported in the following cases:

Credits that have already been used.
Completed AI Chat or API requests.
Accounts suspended due to a violation of the Terms of Service or Acceptable Use Policy.
Gifted Credits, promotional Credits, or manually issued credits.
Refund requests that cannot be verified via the account email, order number, or payment records.

Partial Refunds

If a customer has utilized only a portion of their Credits, SPEEDYPAY may, following a review, exercise its discretion to approve a partial refund based on the unused balance.

Refund Method

Approved refunds are typically issued back to the original payment method used for the transaction. The actual time required for the funds to be credited may vary depending on the specific payment method, as well as the processing times of the respective bank or payment institution.

Review Time

We typically review refund requests within 3–5 business days.

How to Request a Refund

Please send an email to: speedypaysupport@gmail.com

Email Subject:

Refund Request - Order Number

Email Body:

Account Email

Order Number

Payment Date

Payment Amount

Reason for Refund

Payment receipt or screenshot, if available

Refund Policy

Situations Eligible for a Refund

Situations Where Refunds Are Generally Not Supported

Situations Where Refunds Are Generally Not Supported

Situations Where Refunds Are Generally Not Supported

Situations Where Refunds Are Generally Not Supported

Situations Where Refunds Are Generally Not Supported

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